You tap the login button and the screen freezes or gives an error about too many attempts. This often happens because the password or username was saved incorrectly, or someone has tried to log in several times without success.
Login fails or the account locks after several attempts
You type your details and see an error that the password is wrong or that the account is locked. Common causes include a mistyped password, caps lock on, a saved autofill entry that no longer matches, too many failed tries in a row, or a session that was left open on another device.
- The password was entered incorrectly, often due to caps lock or a keyboard layout change.
- Autofill is inserting an old password that no longer matches.
- Multiple failed attempts have triggered a temporary lock.
- You are trying to log in from a different device or browser where the session expired.
- A second session is still open elsewhere and blocks the new login.
- Type the username and password by hand instead of using autofill.
- Check that caps lock is off and that the keyboard is set to the language you normally use.
- Clear the saved password for the site in your browser settings.
- Close any other tabs or windows where the casino is open.
- Open a fresh private or incognito window and try again.
- If the account is locked, use the password reset link on the login screen.
- Follow the reset steps and create a new password that you have not used before.
- Log in with the new password on the same device you used to reset it.
- If the reset email does not arrive, check the spam or junk folder.
- Make sure the email address you are checking matches the one registered on the account.
- After a successful login, change the password again if you suspect someone else tried to access the account.
- Write down the new password or store it in a password manager to avoid repeating the lock.
Contact support if the lock does not clear after a password reset or if you receive a message saying the account is under review.
A deposit left the bank but is not on the casino balance
Your bank statement shows the payment went out, but the balance in your account has not changed. This usually happens because the payment is still being processed, the deposit was sent to a different account, or a bonus code was entered incorrectly and the funds are held.
- The bank has approved the payment but the casino has not yet received the confirmation.
- You entered the wrong username or account number during the deposit.
- A required bonus code was missing or typed with errors.
- The payment was made from a card or account that does not belong to you.
- The deposit is waiting for a manual review because of a security check.
- Wait a few minutes and refresh the balance page before taking any other step.
- Check your bank or payment provider statement to see the exact status of the transaction.
- Confirm that the deposit was sent to the correct casino account and not to another player.
- If you used a bonus code, open the deposit history and check whether the code appears next to the payment.
- Look at the transaction history in your casino account for a pending or failed entry.
- Take a screenshot of the bank statement and the casino history for your records.
- Make sure the name on the payment method matches the name on your casino account.
- If you used a card, confirm that the card is still active and has not expired.
- Try a small test deposit only after the first one is resolved, to avoid doubling the problem.
- If the deposit still does not appear, prepare the transaction reference from your bank.
- Contact casinorama-ca.com support with the reference, the amount, and the time of the payment.
- Keep the screenshots until the funds are either credited or returned to your bank.
Contact support as soon as you have the bank reference and the casino transaction history ready.
A withdrawal is pending longer than expected
The withdrawal request shows as pending and the money is not yet available. This can happen because the account is waiting for identity checks, a bonus condition is still active, or the payment details do not match the account holder.
- Identity or address documents have not been sent or approved.
- A bonus is still active and its conditions must be met before withdrawal.
- The withdrawal method does not match the deposit method.
- The request was made during a weekend or a period of high volume.
- There is an extra security review on the account.
- Open the withdrawal history and note the status of the request.
- Check your messages or email for a request for documents.
- Send clear photos of the requested documents if they are missing.
- Confirm that the name on the withdrawal account matches your casino account name.
- Check the bonus section for any active offer that restricts withdrawals.
- If a bonus is active, complete the required play before requesting the withdrawal again.
- Make sure the withdrawal method is one that is allowed for your account.
- Cancel and resubmit the request only if the status shows an error.
- Keep the confirmation number of the withdrawal request.
- Wait for the pending status to change before sending a second request.
- Contact support if the status has not changed and you have already sent the requested documents.
Contact support once you have the request confirmation and any document receipts.
The welcome bonus or free spins are missing
You made a deposit or entered a code, but the bonus or free spins do not appear in your account. The most common causes are a missing or mistyped code, an expired offer, a deposit that did not meet the minimum requirement, or a bonus that was already claimed earlier.
- The bonus code was not entered or was typed with a spelling error.
- The offer had already expired when the deposit was made.
- The deposit amount was below the minimum needed for the bonus.
- The bonus was already claimed once on the same account.
- The account is not eligible because it was created before the offer started.
- Open the promotions page and compare the exact code for the offer.
- Check the deposit history to see whether the code was attached to the payment.
- Confirm that the deposit amount meets the minimum stated for the offer.
- Look at the bonus history to see whether the bonus was credited and then removed.
- If the bonus was removed, read the reason shown next to the entry.
- Make sure you have not claimed the same welcome offer before.
- If you have a new account, confirm that the registration was completed fully.
- Try the code again only after confirming the deposit meets the requirements.
- Take a screenshot of the promotion and your deposit history.
- Check the free spins section separately, as spins may be credited apart from the bonus cash.
- If the spins require a specific game, open that game and see whether they appear there.
- Contact support with the screenshots and the date of the deposit if the bonus still does not appear.
Contact support when you have the promotion details and the deposit record ready.
Keep your account details, passwords and payment confirmations in one place before you start playing, so that any missing credit or lock can be traced without delay.